Premium Sofa Care Plan
Premium Sofa Care Plan
5 Year care plan
Free Premium Care Plan with Every New Sofa & Armchair Purchase*
Benefits of furniture protection
5 years peace of mind
Original value replacements
National network of professional technicians
No excess charges
One call for advice and service
Having invested in your new sofa, or armchair, it is only natural that you will want to keep it looking like new for as long as possible. This is why A World of Furniture offers all customers a FREE 5 Year Care Plan for new sofa purchases*.
Whether you choose a fabulous fabric or luxurious leather sofa, you can rest assured that you are covered when an accident does spoil the appearance of your furniture. Stain removal and repairs will be taken care of at no extra cost to you.
*Swivel recliners, dining chairs, end of line, ex-display and clearance sofas are not included.
Total Peace of Mind
How does the Care Plan work?
Simply follow the care instructions provided at the time you purchase your furniture. However if an accident threatens to spoil the appearance of your furniture all you have to do is call the dedicated claims and advice line and the problem will be taken care of.
What am I covered for?
This care plan provides cover for a comprehensive range of household accidents that result in damage or staining to your furniture.
Following the delivery of your furniture you will receive a document detailing this and also how to make a claim. It is important to recognise that you are not covered for a lack of care of your furniture or abuse, and multiple stains and damages sustained over an extended period of time are similarly not covered.
How do I make a claim?
All you need to do is call our dedicated claims and advice line on the number detailed on your policy document within 7 days of the incident occurring. A technician will be sent to your home at a mutually convenient time and take care of the problem. If they are unable to effect a satisfactory repair or stain removal we will replace the damaged item at not cost to you.
Summary of Cover Provided
Stains
Acids, cosmetics, shoe polish, ink, bleaches, caustics, corrosives, paints, superglue, coffee, ketchup, cola, human & animal bodily fluids, dyes & dye transfer from newspaper print or clothing including denim, all food stuff & drink.
Staining must result from a sudden and unforeseen event. This policy does not provide cover to an accumulation of build up over a period of time.
Accidental Damage
Rips, burns, scuffs, punctures, scratches, breakage, dents or chips, water, liquid or heat marks, pet damage (limited to 3 claims per period of insurance).
Accidental damage must result from a sudden and unforeseen event. This policy does not provide cover for an accumulation or build up over a period of time.
Structural Defects
Frame warpage and breakage, peeling of veneered or laminate finishes, lifting or peeling of the hide on leather furniture, broken zips, castors and buttons, bending and breakage of metal components, failure or recliner mechanisms including electrical motors and associated electric components.
This is only a summary of cover, please refer to certificate for full terms and conditions.
Summary
of Staingard Exclusions
Commercial use, deliberate damage, abuse or neglect, removal of odours, wear and tear, natural characteristics of leather, fading of fabric and materials, accumulated multiple stains and anything that happens gradually including dye transfer.
This is a summary only. Please refer to your certificate of cover for full terms and conditions.
About Your Care Plan
Your Care Plan begins on the date your furniture is delivered and subject to the terms and conditions will continue for 5 years. Any Structural defects will only be covered if they occur after the first 12 months. Your Care Plan has been arranged by Staingard Warranty Group (A trading name of Homeserve Furniture Repairs Limited). For details of your insurer, please see the Terms and Conditions on your Certificate of Insurance that will be provided to you following delivery, a copy of which can be obtained from your Sales Consultant.
Homeserve Furniture Repairs Limited with administer your care plan, and is authorised and regulated by the Financial Conduct Authority (FCA Number 502001).
This can be checked on the Financial Service Register by visiting the FCA's website at www.fca.org.uk.
Your Demand and Needs of this Care Plan
By purchasing this Care Plan, you confirm that you have reviewed the Insurance Product Information Document (IPID) and that it meets your Demands and Needs. You confirm you do not want to pay to restore your furniture in the event of an accidental stain or if it becomes accidentally damaged, that you do not wish to use your home insurance as your may incur an excess and a potential impact on premiums when renewed, and that you understand the Care Plan is not a general cleaning contract but a policy that provides cover for specific incidents.